FAQs

What is ExoticChair.com?

ExoticChair.com is an online retailer and manufacturer of seating solutions, offering a wide range of chairs and furniture including ergonomic office chairs, lounge seating, outdoor and restaurant chairs, as well as specialty seating for training, waiting areas, and more. The brand focuses on quality, comfort, and style for both home and business environments.

Where is ExoticChair.com based?

ExoticChair.com operates from Dubai, United Arab Emirates, with contact support, showroom details, and customer service based in Dubai’s furniture hub.

How can I contact ExoticChair customer support?

You can reach them via:
• Phone: +971 48855001 / +971 502278785
• Email: sales@astraluae.com
• Showroom Address: Showroom 16 & 17, Building 4, Furniture Market, Dubai, UAE.

What types of chairs does ExoticChair.com sell?

They offer a broad product range including:
Ergonomic Office Chairs
Executive & Training Chairs
Lounge & Living Room Seating
Outdoor & Café Seating
Visitor / Waiting Room Chairs
Kids’ Chairs and more.

Can I see examples of the products offered?

Typical items in similar chair categories include:
Bamboo Cane Lounge Chair – Cane lounge seating
Peacock Chair with Arms – Statement accent chair
Modern Living Room Chair – Contemporary seating
Nilkamal Exotica Arm Chair – Simple everyday chair

(These examples represent similar products available online; ExoticChair’s actual inventory may vary.)

Do you ship internationally?

ExoticChair.com primarily lists product pricing in AED (United Arab Emirates Dirham) and serves customers from its UAE base. International shipping options, duties, and delivery times depend on destination and are not explicitly listed on the site so it’s best to contact customer support before ordering if you are outside UAE.

What delivery time should I expect?

Exact delivery timelines are not universally specified on site pages; delivery often varies by product type, stock levels, and destination. For detailed delivery dates, contacting ExoticChair.com support prior to purchase is recommended.

Does ExoticChair.com offer product warranties?

Yes, they provide a limited warranty in compliance with UAE laws:
5 years for office chairs
1 year for other furniture items
This coverage protects against manufacturer defects and structural issues under normal use. Specific exclusions may apply check the full warranty terms for details.

Can I return a chair if I don’t like it?

Standard return policies aren’t detailed on the main site. For returns or exchanges, reach out to customer care via email or phone before purchase to clarify the process and any applicable fees or conditions.

What payment methods are accepted?

The site checkout indicates a cart and login account system, but specific payment methods (credit card, COD, etc.) aren’t clearly listed. It’s best to go through checkout steps or contact support to confirm accepted payment types for your location.

How can I track my order?

Order tracking is typically available by logging into your account on the site or through confirmation emails with shipment details once the order is dispatched. If no tracking info is received, contact support with your order number.

What types of chairs are available for home and office use?

Common chair categories include ergonomic office chairs, dining chairs, accent chairs, lounge chairs, recliners, bar stools, conference and meeting chairs, and outdoor seating each designed for specific comfort, style, and functional needs.

How do I choose the right chair for my workspace?

Look for ergonomics (lumbar support, adjustable height/armrests), seat cushioning, material quality, and dimension fit for your desk height. Reviews, user comfort ratings, and product support info help in comparing options.

What features should I look for in a comfortable office chair?

Important features include adjustable seat height, tilt and recline control, lumbar support, breathable upholstery, and swivel base casters for mobility. These reduce strain during long periods of sitting.

What materials are used in chair construction?

Chairs are typically made from wood, plastic, metal, mesh, fabric, or leather (genuine or PU). Each material offers different levels of durability, comfort, and maintenance requirements.

What is the difference between ergonomic and standard chairs?

Ergonomic chairs are designed to support posture and reduce fatigue through adjustable features, while standard chairs focus mainly on basic seating without extensive adjustability.

How do I know if a chair will fit my body size?

Check product specs for seat width, depth, and backrest height. A seat that’s too deep can strain the back; a too-narrow seat may feel tight. Many manufacturers provide recommended height and weight ranges.

Are seat cushions important for long-term comfort?

Yes, high-density foam or memory foam cushions help distribute pressure evenly, reducing discomfort during prolonged sitting.

What seat height is ideal for a desk chair?

The ideal seat height allows your feet to rest flat on the floor with your knees at a 90-degree angle. For most standard desks (28–30 inches high), an adjustable seat height between 16–21 inches works well.

How much weight can a standard office chair support?

Most standard office chairs support between 100–120 kg (220–265 lbs). Heavy-duty chairs are designed to support 150 kg (330 lbs) or more. Always check manufacturer specifications before purchase.

Is lumbar support really necessary in a chair?

Yes, lumbar support helps maintain the natural curve of your lower spine. Without proper support, prolonged sitting can cause lower back pain and poor posture.

What is the best chair for long hours of sitting?

An ergonomic office chair with adjustable lumbar support, tilt mechanism, breathable mesh back, and padded seat is best for long working hours.

Are mesh chairs better than leather chairs?

Mesh chairs offer better airflow and are ideal for warm climates or extended sitting. Leather chairs provide a premium look and feel but may retain heat over time.

What is the difference between a task chair and an executive chair?

Task chairs are compact, lightweight, and designed for mobility and short-term tasks. Executive chairs are larger, more padded, and designed for extended comfort and a professional aesthetic.

Can dining chairs be used as office chairs?

Dining chairs can be used temporarily but usually lack ergonomic support and height adjustment, making them unsuitable for long work sessions.

How long does a good quality chair typically last?

A high-quality chair can last 5–10 years depending on usage, material quality, and maintenance. Metal frames and high-density foam tend to increase durability.

What parts of a chair wear out first?

Common wear points include seat cushions, armrests, gas lift cylinders, and caster wheels. Choosing replaceable parts can extend chair lifespan.

Do office chairs damage wooden floors?

Standard plastic casters may scratch hardwood floors. Using rubber wheels or a protective floor mat helps prevent damage.

How often should I clean my chair?

For home use, light cleaning once a month is recommended. In office environments, weekly cleaning helps maintain hygiene and extend product life.

How do I remove stains from fabric chairs?

Blot spills immediately with a dry cloth. Use mild upholstery cleaner for stains and always test on a small hidden area first.

Can leather chairs crack over time?

Yes, without proper conditioning leather can dry and crack. Applying a leather conditioner every 3–6 months helps maintain flexibility.

Is it better to buy chairs online or in-store?

Buying online offers better price comparison, wider selection, and customer reviews. In-store purchases allow you to test comfort before buying. Many buyers research online and purchase where they find the best value.

What certifications should I look for in an office chair?

Look for certifications such as BIFMA testing standards, ergonomic certifications, and fire-resistant upholstery compliance for safety and durability assurance.

Are adjustable armrests important?

Yes, adjustable armrests reduce shoulder strain and support proper arm positioning while typing or working at a desk.

How do I compare chair prices effectively?

Compare material quality, warranty period, adjustability features, weight capacity, and customer reviews not just the price tag.

Are eco-friendly chairs available?

Yes, some chairs are made from recycled materials, sustainably sourced wood, or low-VOC finishes that reduce environmental impact.

Can sitting in the wrong chair cause back pain?

Yes, poorly designed chairs without lumbar support or proper height adjustment can contribute to back pain, neck strain, and poor posture.