Shipping Policy

This Shipping and Delivery Policy complies with the United Arab Emirates (UAE) Federal Law No.50 of 2022 concerning the Commercial Transactions Law and applicable laws governing shipping and delivery policies for e-commerce goods in the UAE.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This Policy will apply to any order you place with us. Definitions

For the purposes of this Policy:

● "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Exotic Chair

● "Products/Goods" refers to the items offered for sale on the Service.

● "Orders" means a request by You to purchase Goods from Us.

● "Service" refers to the Website.

● "Website" refers to ExoticChair.com, accessible from www.exoticchair.com

● "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Applicability

The Shipping and Delivery Policy (the “Policy”) set forth herein shall apply exclusively to all sales and deliveries of goods from ExoticChair.com.

1. Order Processing Time

Orders are typically processed and shipped within 7-10 business days after payment confirmation. Custom or made-to-order items may require additional processing time. Please refer to the product description for specific details.

2. Methods of shipping available (standard, expedited)

We offer standard shipping for all orders. Expedited shipping options may be available for an additional fee, depending on the product and destination.

3. Shipping costs

Shipping costs are calculated based on the weight of the items, shipping method selected, and delivery destination. Free shipping may be offered on select products or orders above a certain value. Details will be provided during checkout.

4. International shipping information

We currently ship within the UAE. But we do not offer international shipping at this time.

5. Shipping processing time

All standard shipping orders are typically processed within 7-9 business days for delivery, while expedited shipping may arrive sooner. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

6. Shipping address

We make every attempt to validate the shipping address provided at checkout to ensure it is recognized as a valid address by the Service Provider. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Exotic Chair will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

7. Change of address

Please ensure that your shipping address is entered correctly during checkout. If you need to make changes to your shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been shipped.

8. Delay

Please note that unforeseen circumstances such as extreme weather conditions, natural disasters, customs delays, or logistical issues beyond our control may result in delays to the estimated delivery times. While we strive to ensure timely delivery of all orders, we cannot be held liable for any such delays. In the event of a significant delay, we will make every effort to keep you informed and updated on the status of your shipment.

9. Customs, Duties, and Taxes

Exotic Chair is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

10. Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours. You can track the status of your shipment using the provided tracking number on our website or through the carrier's website.

11. Missing or Stolen Shipments

If you did not receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Call 0502278785

Or alert us at sales@astraluae.com

12. Damage to Goods

In the event that goods are damaged during shipping or delivery, Exotic Chair will initiate an investigation to assess the extent of damage and determine responsibility. Customers must report any damaged goods within 10 days of receipt by contacting sales@astraluae.com. Upon verification of the damage and responsibility, Exotic Chair will provide options for replacement, repair, or refund at its discretion.

13. Refunds and Returns

Please refer to refund and returns policy.

14. Force Majeure

Exotic Chair will not be liable for any loss incurred as a result of delay or failure to meet an accepted order or to observe any of this Policy due to an event of force majeure, being any cause or circumstance beyond Exotic Chair's reasonable control, including any failure or delay in performance caused by any strikes, lock-outs, labour disputes, fires, terrorist acts, acts of God or public enemy, malicious or accidental damage, delays in transport, breakdowns in machinery or restrictions or prohibitions by any Government or any semi-Government authorities or embargos.

During the continuance of an event of force majeure affecting Exotic Chair, its obligations under this Policy will be suspended and will resume as soon as possible after the cause or circumstance has ceased to have effect.

15. Limitation of Liability

Exotic Chair liability is limited to claims for damages caused by Exotic Chair’s gross negligence or willful misconduct. Exotic Chair shall not be held liable for any indirect, consequential, or incidental damages, including but not limited to loss of profits, loss of business opportunity, or any other economic loss, arising from shipping delays, delivery failures, or any other shipping-related issues.

16. Customer Satisfaction

Your satisfaction is our top priority. If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team. We are here to assist you in any way we can.

Thank you for choosing exoticchair.com , We appreciate your business and look forward to serving you again in the future.